COVID-19 Response

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, SVM has developed this policy to maintain a safe and healthy environment for all team members, visitors, customers and stakeholders.

SVM wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

SVM Plumbing Heating & Air Team

SVM has implemented an extensive COVID-19 Policy accompanied by SVM COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

SVM Plumbing Heating & Air Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

As we continue to monitor the situations, further communications may be updated.

Should you have any questions regarding this policy or wish to discuss the our COVID-19 practices, please contact Sandy Johnson at 530-842-7862 or sandy@svmplumbing.com

Thank you,

James Johnson V.P

SVM Plumbing Heating & Air

Your Family’s Safety Is Our First Priority

For the safety of our customers and our team, we have implemented some new procedures to run a clean service call on your home.

• All employees who are feeling ill or are living with someone that is ill, will remain home.
• For technicians and office employees that come to work, temperatures will be taken before they enter the office.
• Before we dispatch a technician, our office will be calling each homeowner to make sure that no one is sick in the home.
• Technicians may be dispatched from their homes instead of our office in order to minimize contact with others.
• Technicians will carry disinfectant spray and wipes in their trucks and will wipe down the truck daily.
• Technicians will arrive at your home wearing a mask (if requested), boot covers, and gloves.
• Technicians will not shake hands with homeowners, and will practice social distancing (6 feet).
• Our technician will minimize the amount of tools he brings into the house and will do their best to minimize time in your home.
• We will not distribute paper invoices. All materials will be emailed to you or mailed from the office.